FAQ

General

Who is philoro?

Is it necessary to arrange an appointment when seeking advice?

Shipment & Delivery

Shipping Costs

Is my package insured, while in transit?

Products

What sort of product range does philoro offer?

Does the original packaging of the product affect the value of my goods?

Where can I find the latest precious metal prices?

How often are the prices updated?

How is the purchase and sale price composed?

BUY FROM US

Is it better to buy gold, silver, or both?

How do I buy from philoro?

What kind of payment does philoro accept?

Have you recieved my payment via bank transfer?

How is my order shipped?

May I cancel my order if I change my mind?

My package was damaged during transport. What can I do?

WEBSHOP

Who bears the shipping risk?

Am I able to cancel my order from philoro after the order is confirmed?

PRICING

Are my prices locked in when I place my order?

What taxes do I have to pay?