Legal

philoro USA, Inc. PRIVACY POLICY

Effective Date: 12/01/2022

This Website (referred to as “Site”) is owned and operated by philoro USA, Inc. (referred to as "philoro","us", "we", or "our" as the context may require). philoro is committed to respecting and protecting the privacy and security rights of users and the information you share with us at philoro’s Site. We created this Privacy Policy to provide you with assurance of philoro’s commitment to fair information practices and to the protection of your privacy as you visit and use the Site. This Privacy Policy explains what we do with your information and what you can expect from us. By using the Site, you indicate your acceptance of this Privacy Policy.

philoro’s data collection and retention practices are designed to provide transparency, accountability and choice regarding the management and use of your personal information. If you have questions or complaints regarding our Privacy Policy or practices, please contact us via email at: [email protected] or by phone at (833) 744-5676.

This Privacy Policy is only applicable to this Site and not to any Sites of third parties, which may have data collection, storage and use practices and policies that differ from this Privacy Policy. You should consult the privacy policies for all other sites, as we have no control over information submitted to or collected by such third parties.

philoro may change, modify, amend, suspend, terminate, or replace this Privacy Policy from time to time and within its sole and absolute discretion. In the event philoro changes, modifies, amends, or replaces this Privacy Policy, the effective date, located above, will change.  Your continued use of the Site after a change in the effective date of this Privacy Policy constitutes your manifestation of assent to the change, modification, amendment, or replacement contained within. By using the Site, you represent and warrant that you have read and understand and agree to the terms of this Privacy Policy.

PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT

philoro collects some information that is personal (i.e., information that identifies an individual either alone or in combination with other data). philoro also collects non-personal information that does not, on its own, identify an individual person. When non-personal information is combined with other information so that it does identify an individual person, we treat that combination as personally identifiable information.

 

philoro collects personal information when you provide it to us. The following are examples of the types of personal information that may be collected, directly from you:

  • Name

  • Address

  • City, State and Zip Code

  • Email address

  • Telephone number

  • Company name

  • Payment information, including, without limitation, credit/debit card, electronic wallets or other payment information

  • Shipping, billing, and other information provided in connection with the purchase or shipment of your products purchased from philoro

  • Any correspondence voluntarily submitted to the Site

philoro may collect this personal information from you through various channels, including, but not limited to, through your voluntary submission of information to the Site, through requests initiated by you through the Site, through communication with third parties such as banks, through the collection and analysis of information concerning your computer and browsing activities, through the use of cookies*, web beacons, pixel tags, Google Analytics, Facebook Analytics and through other sources permitted by law. In providing philoro with your personal information, you consent to the transfer and storage of such information on our servers, which are located in the US and Europe.

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:

 

  • Collect and process payments and complete transactions

  • Provide the products, services and customer support you request

  • Resolve disputes

  • Troubleshoot problems

  • Prevent potentially prohibited or illegal activities

  • Enforce our Terms and Conditions

  • Customize, measure and improve our services and content

  • Inform you about our products, services, updates and promotional offers

NON-PERSONAL INFORMATION WE COLLECT

The following are examples of the type of information that may be collected by philoro from your web browser:

 

  • Details about your computer, device, application, and network (including IP address, browser characteristics, device ID and characteristics, device operating system information and system language preferences)

  • Activities on our Site and usage patterns

  • Referring URLs, dates, and times of Website visits, and click stream data such as information commonly recorded in Web server logs

  • Details about Internet or network usage (such as the URLs or domain names of websites you visit, information about applications that attempt to access your network, or traffic data)

  • Data about files and communications, such as potential malware or spam information stored in cookies*, pixel tags, or web beacons

  • Analytic data from Google Analytics

  • Analytic data from Facebook Analytics

SHARING OF PERSONAL/NON-PERSONAL INFORMATION

philoro may share your information:

  • where complying or in good faith attempting to comply with any law, regulation, or law enforcement request

  • where sharing or disclosure of your information is necessary between philoro and its business partners, including storage providers

  • where sharing or disclosure of your information is necessary to respond to requests by government authorities; where your information is demanded by a court order or subpoena

  • where sharing or disclosure of your information is needed to help prevent against fraud or the violation of any applicable law, statute, regulation, ordinance, or treaty 

philoro may also disclose personal information to those who help it provide products and services, including those who perform technical, administrative and data processing tasks, such as hosting, fulfillment, data storage and security. These service providers are prohibited from using this personal information for any other purpose.

In order to operate and improve our services, we will occasionally share your data with verified third parties such as vendors, contractors, agents and service partners. We may provide your information to our third-party service providers to assist with providing services including (but not limited to) the following:

  • Fulfilment of orders

  • Refer-a-friend

  • Delivery

  • Payment processing

  • Marketing services

  • Website maintenance and development

  • Website performance

  • Data analytics

Some of our marketing partners may use cookies* and other technologies to collect information about your online activities on our and other services to help in providing the most relevant advertising experience tailored to you. You have the option to opt-out of receiving these tailored advertisements. For more information about “cookies”, how they are used to provide personalization, as well as how you can restrict or block them, please read the following information:

https://www.networkadvertising.org/understanding-online-advertising/

CONSENT TO RECEIVE EMAIL AND PROMOTIONAL MATERIALS

By establishing an account or making a purchase, you consent to receive periodic promotional email communications from us. You may opt-out of receiving such promotional communications at any time by following the unsubscribe instructions contained in each email, or by contacting us via email at: [email protected] or by phone at (833) 744-5676.

STORAGE AND SECURITY OF PERSONAL INFORMATION

Your personal information is stored and processed on computers and servers managed by philoro in the United States and Europe. Through your use of the Site, you unequivocally consent to the processing and storage of your personal information. 

philoro transmits information via the highest industry standard secure server (SSL). This SSL creates the secure and encrypted "https://Site" address for our entire Domain. When you see the "https://Site" address, you know the information you are in-putting is protected and secure. Any data transfer between your browser and the website is SSL-encrypted and cannot be read by third parties without this key.

 

We comply with payment card industry data security standards that require merchants to implement security measures for credit card information. The security of your personal information is important to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. philoro assures you that we will use your personal information only for the purposes stated in the Terms and Conditions and this Privacy Policy. We will not otherwise rent or sell your personal information to unaffiliated third parties, and we will prevent your email address from being recorded by “web crawlers” or “web spiders” to the best of our ability. If you believe that your email address has been recorded in this way, please let us know immediately.

 

The time periods for which we retain your personal information depend on the purposes for which we use it. philoro will keep your personal information for as long as you are a registered user of our products and, thereafter, for no longer than is reasonably necessary for internal reporting and reconciliation purposes pursuant to legal requirements and to provide you with any feedback or information you might request or require.

 

If you have any questions about security on our Site, you can contact us by email [email protected] or by phone at (833) 744-5676.

LINKS TO OTHER WEBSITES

philoro‘s Site may include links to other third-party Websites whose privacy practices may differ from those of ours. If you submit personal information to a third-party Website, your personal information will be solely governed by their privacy practices.

ABILITY TO ACCESS, UPDATE AND CORRECT PERSONAL INFORMATION

philoro wants your personal information to be complete and accurate. We make good faith efforts to provide you with access to your personal information. By using the Site, you represent and warrant that all information you provide on any registration form or otherwise in connection with your use of the Site will be complete and accurate, and that you will update that information as necessary to maintain its completeness and accuracy. To confirm the completeness and accuracy of, or make changes to, your personal information, please contact us or log into your account to make changes.

UPDATES AND CHANGES TO PRIVACY POLICY

philoro may update this Privacy Policy at any time by posting additions or modifications on the Site. If at any point we decide to use personal information in a manner materially different from that stated at the time it was collected, we will notify users by email or via a prominent notice on our Site, and where necessary we will seek the prior consent of our users.

DEACTIVATE/DELETING YOUR ACCOUNT

You can deactivate or delete your account yourself at any time. When you delete your account, your personal information is removed from our database, unless we are required to save the data by applicable law, to prevent fraud, resolve disputes, troubleshoot problems, assist with investigations and/or enforce our Terms and Conditions.

You can access, review and change most of your personal information by logging in to your account area at www.philoro.us. You are required to promptly update your personal information if changes occur or information is inaccurate.

Your philoro account and profile and the information contained therein are password protected. We assume no liability for the abuse of login data and passwords used.

philoro treats data as a valuable asset that must be safeguarded and protected. As set forth above, we use reasonable security measures to protect your personal information against unauthorized access and disclosure.

CHILDREN’S ONLINE PRIVACY PROTECTION POLICY

philoro complies with the US Children’s Online Privacy Protection Act where it applies to our information protection activities. Although this law applies to ages thirteen and under, we do not knowingly or willingly collect personal information from children under the age of eighteen (18). If we learn that we have inadvertently collected personal information of a child under the age of eighteen (18) without proper consent, we will immediately delete that data from our database.

APPLICABLE LAW

All matters arising out of or relating to this Privacy Policy are governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of New York.

YOUR AGREEMENT TO OUR PRIVACY POLICY

You expressly consent to philoro’s processing of information as described in this Privacy Policy when you use or interact with the Site, provide information to us through our Site, purchase our products or assent to our Terms and Conditions. In addition, when you use or interact with the Site, you specifically consent to our collection of personal information by automated means, such as cookies*. 

You may contact philoro directly if you have any questions regarding the content and material on the Site or if you have any questions about our Privacy Policy. Please contact philoro, by email [email protected] or by phone at (833) 744-5676.

*Cookies

Cookies are small files which are stored on a computer. They are designed to hold a small amount of data specific to a user and website and they help to deliver a page tailored to a particular user.